Terms & Conditions

Last Updated: 15 October 2026

Welcome to Velvet Vanity Co. These Terms & Conditions govern your access to and use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. About Velvet Vanity Co.

Velvet Vanity Co. is a cosmetics and beauty brand offering makeup and beauty products, including face, lip, and eye essentials.

For questions or assistance, contact us at:

Email: mail@velvetvanityco.com

2. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are under the age of majority, you should use our website with the involvement of a parent or legal guardian.

3. Products and Descriptions

We make reasonable efforts to display our products, colors, shades, descriptions, and prices accurately.

Actual product colors may vary slightly due to screen settings, lighting, and device displays.
Product packaging or appearance may occasionally change.
Product availability may vary, and we reserve the right to discontinue products or update product information.
Product descriptions and images are provided for general informational purposes.

We do not guarantee that every product will produce identical results for every individual.

4. Pricing and Payments

All prices are displayed in Indian Rupees (INR), unless otherwise stated.

Prices, offers, and promotions may change without prior notice, subject to applicable law.
Orders are subject to confirmation and product availability.
Applicable shipping charges, taxes, and other fees will be displayed during checkout, where applicable.
Payments must be completed through the payment methods available on our website.
Cash on Delivery (COD), if offered, may be subject to eligibility and order confirmation.

If a pricing or listing error occurs, we will take appropriate steps to resolve it in accordance with applicable law.

5. Orders and Cancellation

Placing an order constitutes a purchase request. Order confirmation does not prevent us from addressing genuine stock, payment, pricing, or technical errors in accordance with applicable law.

We reserve the right to reject or cancel an order where legally permitted, including in cases of suspected fraud, payment failure, or product unavailability. If payment has already been collected for a cancelled order, an applicable refund will be processed.

Customers who wish to cancel an order should contact us as soon as possible at mail@velvetvanityco.com. Cancellation may not be possible once an order has been dispatched.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines communicated during checkout or through our shipping updates.

Delivery timelines are estimates and may vary due to location, courier operations, weather, or other circumstances.
Customers must provide accurate shipping details and contact information.
Additional delivery attempts or address corrections may affect delivery timelines.
If a shipment is delayed, lost, or marked delivered incorrectly, please contact us so we can investigate.

Any shipping or delivery policy displayed separately on our website should be read together with these terms.

7. Returns, Exchanges, and Refunds

Due to the hygienic nature of cosmetics, returns and exchanges may be restricted for opened, used, or unsealed products, subject to applicable consumer rights.

If you receive a damaged, defective, incorrect, or materially different product, please contact us at mail@velvetvanityco.com with your order details and supporting photographs.

Report the issue within the period specified in our published Return & Refund Policy.
Products may need to be inspected before a resolution is provided.
Approved refunds will generally be issued to the original payment method, where possible.
Refund processing and bank settlement times may vary.

Nothing in this policy excludes any return, replacement, refund, or other remedy required by applicable law.

Please review our separate Shipping Policy and Return & Refund Policy before placing an order.

8. Product Use and Safety

Our cosmetics are intended for their stated cosmetic purposes. Customers are responsible for reading product labels, ingredient lists, directions, and warnings before use.

Perform a patch test where appropriate, particularly if you have sensitive skin.
Discontinue use if irritation or an adverse reaction occurs.
Avoid contact with the eyes unless the product is specifically intended for that use.
Do not use products beyond their expiry date.
Store products according to their packaging instructions.
Consult a qualified healthcare professional if you have concerns about an ingredient or reaction.

Individual results may vary. Our products are not intended to diagnose, treat, cure, or prevent medical conditions unless expressly authorized under applicable law.

9. Allergies and Ingredients

We provide ingredient information where available to help customers make informed purchasing decisions.

Please review the ingredient list on the product packaging before use. If you have known allergies or ingredient sensitivities, seek appropriate professional advice before purchasing or applying a product.

We cannot guarantee that a product will be suitable for every skin type or individual.

10. Promotions and Discounts

Promotional offers, coupon codes, and discounts may be subject to specific conditions, validity periods, product exclusions, or minimum purchase requirements.

Offers cannot be combined unless explicitly stated.
Promotional codes must be applied according to the instructions provided.
Offers may be modified or withdrawn in accordance with applicable law.
Refunds for discounted orders will be calculated according to the applicable refund policy and the amount actually paid.

The specific terms displayed with an individual offer will apply in addition to these general terms.

11. Intellectual Property

All website content, including brand names, logos, graphics, photographs, product descriptions, designs, and other original materials, belongs to Velvet Vanity Co. or its respective licensors, unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

12. Website Use

You agree not to:

Use our website for unlawful or fraudulent activities.
Attempt to disrupt, damage, or gain unauthorized access to our website.
Submit false, misleading, or fraudulent order information.
Copy or misuse website content or intellectual property.
Interfere with the website’s security or normal operation.

We may restrict access or take appropriate action against misuse where legally permitted.

13. Third-Party Services and Links

Our website may use third-party services for payment processing, delivery, analytics, or other functions. Third-party websites and services may have their own terms and privacy policies.

We are not responsible for independent third-party content or practices beyond our obligations under applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, Velvet Vanity Co. will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights and remedies.

15. Privacy and Personal Information

We collect and process personal information in connection with orders, payments, delivery, customer support, and website operations in accordance with our Privacy Policy and applicable data-protection laws.

Please review our Privacy Policy to understand how your information is handled.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, or legal requirements.

The revised version will be published on this page with an updated revision date. Changes will apply as permitted by applicable law.

17. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Any disputes will be handled by the appropriate courts or authorities having jurisdiction under applicable law. Nothing in this section limits your statutory rights as a consumer.